Trouble logging in to netTryst (version 1.94 )

Immediately after logging in, the error message "Sorry, your session has either timed out or you have tried to access a page within a restricted area" appears.

This error appears if your browser or firewall has been configured to not accept cookies. netTryst requires cookies and to enable your browser to accept cookies from netTryst do the following (example is based on IE6): Click on "tools" and then "Internet Options" Select the tab "privacy" In the section "Web Sites", click on "Edit" In "Address of web site" type in "nettryst.7g.com.au" Then select "Allow" Verify that "nettryst.7g.com.au" has been added to list and that setting is "Always Allow" If this does not solve the problem, it may be the firewall between your computer and the Internet that restricts the cookies. This is not likely if you are using a typical ISP such as Bigpond or AOL, but rather if you are trying to access netTryst from within a corporate intranet. If this is the case then you have to contact the appropriate IT department to allow cookies from our site. Click here to test your browser.

If your error message requires 128-bit encryption, or you see text disappearing as you type

You may need to upgrade your browser to the latest version. Goto: http://www.microsoft.com/downloads/search.asp Select the latest browser version listed Follow the prompts for download and installation (tip! Select "Open" or "Run this program from its current location" when prompted, this option automatically runs the upgrade)

Further help with netTryst

If you have questions and problems with the netTryst system in general you may email helpdesk@nettryst.net for assistance. Please note that the helpdesk cannot help you with business specific issues and these should be raised directly with your administrator through the online messaging system within netTryst.